Return and Replacement Policy

Return Policy

If you would like to return your Kadomile purchase, we’re here to help! All missing, damaged, and incorrect items must be reported within 48 hours of receipt and include uncut parcel-opening video documentation starting from the Label. Our support team will review the footage, and if applicable, you may return your purchase within 2 days of receiving your order.

Please return the item(s) in the original box and packaging. As of now, we do not provide return pick-up services. You will need to mail the item back to us at:

13/H, Durga Colony, Roorkee, Haridwar, Uttarakhand, 247667, India

Please note that you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Once the return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This amount should reflect in your account within the next 7-10 business days.

EXCEPTIONS TO THE RETURN POLICY ABOVE:

1. Items must not be damaged or washed. Must have all original tags attached and sent back in original packaging.
2. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
3. Gift cards, downloadable software products, and health and personal care items.

SITUATIONS WHEN ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE)

1. Book with obvious signs of use.
2. Any item not in its original condition, or damaged, or missing parts, for reasons not due to our error.

SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

IN CASE THE REFUND IS NOT ISSUED:

It could take up to 7-10 business days to reflect in your account. If that doesn’t happen, contact us on WhatsApp. Share your query, and we shall get back to you asap.

To speed up the process, kindly message at 7983144459 or contact@kadomile.in

TO RETURN AN ITEM

To initiate the return request, kindly message at 7983144459.

Here is how you shall self-ship the products

1. Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
2. You can courier the product(s) to the address mentioned below: 13/H, Durga Colony, Roorkee, Haridwar, Uttarakhand, 247667.
3. On receiving the product at the warehouse, we will go forward with the refund process.

Replacement Policy

All missing, damaged, and incorrect items must be reported within 48 hours of receipt and must include uncut video documentation. These items will be reviewed by us, and if applicable, a replacement will be issued only for damaged products, and does not cover or include the packaging of said products. Blemishes to packaging will not be considered as part of a damaged item. All replacements will be at the discretion of customer support.

In case the whole shipment is missing and you still receive the message “shipment delivered, ” kindly report it to us within 48 hours of receiving a delivery message.

Please be aware of the following replacement limitations:

SLIGHT VARIATION

We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor paint flaws or figure positioning.

REFUSED OR UNDELIVERABLE PACKAGES

Packages returned because of purchaser error or refused delivery can be contacted at Kadomile to arrange alternate delivery.

REPLACEMENTS ON SOLD OUT/ARCHIVED ITEMS

We cannot guarantee that we will have replacement parts for sold-out or older archived items, as replacement inventory is not always available. In the event that we do find you an acceptable replacement, you may be subject to shipping charges to have the replacement part sent to you.

For assistance with your order, please contact us on WhatsApp. Share the reason for the replacement, and we shall get back to you asap.

To initiate the replacement request, kindly WhatsApp.